Refund Policy

ArtFlicks AI Image Generation Platform

Last Updated: August 21, 2025

Refund Eligibility

Clear criteria for when refunds may be issued, including technical issues and billing errors.

Refund Limitations

Understand what circumstances typically don't qualify for refunds.

Processing Time

Expected timeline for refund processing and what to expect.

1. Introduction

At ArtFlicks, we strive to provide exceptional AI image generation services. We understand that circumstances may arise where you need to request a refund for your subscription or service purchase.

This refund policy outlines the terms and conditions under which refunds may be issued, the process for requesting a refund, and what you can expect during the refund process.

2. Refund Eligibility

Subscription Refunds: We understand that circumstances may arise where you need to request a refund for your subscription.

✅ When Refunds May Be Issued

Refunds may be issued in the following circumstances:

Technical Issues: Service access problems preventing use within 24 hours of purchase
Billing Errors: Duplicate charges, incorrect amounts, or unauthorized transactions
Service Unavailability: Platform downtime exceeding 48 consecutive hours
Fraudulent Activity: Unauthorized charges or identity theft
Account Issues: Problems with account creation or verification preventing service access

Documentation Required: For technical issues and service problems, we may require screenshots, error messages, or other evidence to support your refund request.

3. Refund Limitations

To maintain fair business practices and prevent abuse, refunds are generally not available in the following circumstances:

⚠️ Circumstances Not Eligible for Refunds

Change of Mind: General dissatisfaction or change of mind after using the service
Content Quality: Dissatisfaction with AI-generated content quality or style
Usage of Credits: Consumption of allocated generation credits or limits
Terms Violation: Account suspension due to violation of our terms of service
Time Limitations: Requests made more than 30 days after the original purchase
Service Understanding: Failure to understand service limitations or features
Third-party Issues: Problems with payment processors or financial institutions

Important Note: We reserve the right to deny refund requests that we believe are fraudulent, abusive, or violate our terms of service.

4. How to Request a Refund

Refund Request Process: To request a refund, please follow these steps:

📧 Contact Our Support Team

Send an email to our support team with the following information:

Your account email address
Order number or transaction ID
Date of purchase
Detailed reason for refund request
Any relevant screenshots or error messages

📋 Required Information

Please include the following in your refund request:

Subject line: "Refund Request - [Order Number]"
Clear description of the issue
Steps you've already taken to resolve the problem
Your preferred resolution (full refund, partial refund, credit, etc.)

Support Email: support@artflicks.app

Response Time: We will review your request and respond within 3-5 business days with our decision and next steps.

5. Refund Processing and Timeline

Processing Timeline: Once your refund is approved, here's what you can expect:

⏱️ Processing Times

Credit Card Refunds: 5-10 business days
PayPal Refunds: 3-5 business days
Bank Transfer Refunds: 7-14 business days
Digital Wallet Refunds: 1-3 business days

📊 Refund Methods

Refunds are typically processed using the same payment method used for the original purchase:

Credit/Debit cards are refunded to the original card
PayPal accounts receive refunds directly to the account
Bank transfers are processed back to the originating account
Digital wallets receive refunds to the wallet balance

Notification: You will receive email confirmation when your refund is processed, including the refund amount and expected arrival time.

Bank Processing: Please note that while we process refunds quickly, your bank or financial institution may take additional time to reflect the refund in your account.

6. Partial Refunds and Credits

Partial Refunds: In cases where partial service has been used, we may offer prorated refunds or account credits.

💳 Partial Refund Options

Prorated Refunds: Based on unused portion of subscription period
Account Credits: Applied to future purchases or subscription renewals
Service Extensions: Extended access to compensate for service issues
Feature Upgrades: Temporary access to premium features as compensation

Calculation Method: Partial refunds are calculated based on the remaining time in your subscription period, not the number of unused credits or generations.

Credit Expiration: Account credits typically expire after 12 months and cannot be converted to cash refunds.

7. Dispute Resolution and Appeals

Appeal Process: If your refund request is denied, you have the right to appeal the decision.

🔄 How to Appeal

Submit a detailed appeal within 14 days of the denial
Include any new evidence or information not in the original request
Clearly explain why you believe the decision should be reconsidered
Provide any additional documentation or screenshots

Appeal Review: Appeals are reviewed by senior support staff and typically resolved within 7-10 business days.

Final Decision: The appeal decision is final and binding. We may not be able to provide further recourse beyond this point.

8. Contact Information

Support Team: For refund requests, questions about this policy, or assistance with the refund process:

Email: support@artflicks.app

Subject Line: Use "Refund Request" or "Refund Policy Question" for faster response

Response Time: 3-5 business days for initial response

Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (Local Time)

This refund policy is designed to be fair and transparent for all users while protecting against abuse and maintaining sustainable business operations.

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on the Platform.